• We can custom order just about anything that is NOT wood fired. Please call or email to discuss options.

• Wood fired pieces are unique and wood firing occurs irregularly. We do not custom or back order wood fired work.

• Items on this website usually will ship within 48 hours.

• Please allow 4 weeks for back-ordered items.

Shipping  Policies

• We ship free to 48 contiguous states in the USA (Please call for shipping to Hawaii and Alaska and Internationally)

• We ship directly from the studio via USPS whenever possible.

• We ship using recycled materials as much as possible.

• You will receive an email confirming shipment with a tracking number.

• Please call or email us with any shipping concerns or requests. We will do our best to accomodate your needs and wishes.

Return Policies

• Notify us immediately if your order is damaged during shipping. Keep all packaging materials. Shippers will not pay out insurance without it.

• Contact us immediately if you have concerns, questions, or are dissatisfied with the item/s you receive.

• We do not issue credit card credits or refunds, but we promise to do our best toward a satisfactory alternative, either by offering an exchange or store credit.