• We can custom order just about anything that is NOT wood fired. Please call or email to discuss options.
• Wood fired pieces are unique and wood firing occurs irregularly. We do not custom or back order wood fired work.
• Items on this website usually will ship within 48 hours.
• Please allow 4 weeks for back-ordered items.
• We ship free to 48 contiguous states in the USA (Please call for shipping to Hawaii and Alaska and Internationally)
• We ship directly from the studio via USPS whenever possible.
• We ship using recycled materials as much as possible.
• You will receive an email confirming shipment with a tracking number.
• Please call or email us with any shipping concerns or requests. We will do our best to accomodate your needs and wishes.
• Notify us immediately if your order is damaged during shipping. Keep all packaging materials. Shippers will not pay out insurance without it.
• Contact us immediately if you have concerns, questions, or are dissatisfied with the item/s you receive.
• We do not issue credit card credits or refunds, but we promise to do our best toward a satisfactory alternative, either by offering an exchange or store credit.