• Items on this website usually will ship within 24-48 hours.
• Please allow 2-4 weeks for back-ordered items. We will relay expected shipping dates by email once the order is received.
• We can custom order just about anything that is NOT wood fired. Please call or email to discuss options.
• Wood fired pieces are unique and wood firing occurs irregularly. We do not custom or back order wood fired work.
• Paintings ship without frames. Please call the studio directly if you wish to have the painting framed prior to shipping.
• Shipping/handling charges to the contiguous 48 United States are included in the price of each item (Please call for shipping to Hawaii and Alaska Internationally).
• We ship directly from the studio via USPS priority mail, fully insured.
• If you purchase multiple items and we are able to box those items together, we will issue a store credit or website credit to offset your costs.
• You will receive an email confirming shipment with a tracking number.
• Please call or email us with any shipping concerns or requests. We will do our best to accommodate your needs and wishes.
• Notify us immediately if your order is damaged during shipping. Keep all packaging materials. Shippers will not pay out insurance without it.
• Contact us immediately if you have concerns, questions, or are dissatisfied with the item/s you receive.
• We do not issue credit card credits or refunds, but we promise to do our best toward a satisfactory alternative, either by offering an exchange or store credit.